after-sales service policy

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Electric's after-sales service system is fully managed in accordance with the ISO9001 quality management system, adhering to the principle of "customer satisfaction is our success, customer success is our satisfaction", adhering to the purpose of "customer satisfaction", and undertaking comprehensive technical services.

after-sales service scope

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Our company's after-sales service scope includes comprehensive services led by equipment installation guidance, commissioning guidance, trial operation, maintenance, customer training, etc., aiming to provide customers with comprehensive product protection.

after-sales service commitment

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If there is a quality problem with the product during installation or operation, we guarantee to provide a response within 1 hour after receiving the user information. If it is necessary to send personnel to solve the problem, we ensure that the personnel are present within 24 hours, and ensure that the quality problem is not solved and the service personnel are not evacuated.

carry out a lifetime warranty on our company's products. During the warranty period (according to the requirements of the bidding documents or 12 months after the product leaves the factory), if there is any damage caused by the quality of our company's equipment, we will be responsible for free replacement. After the warranty expires, we assist customers in repairing and maintaining the provided equipment, and provide components and services at the best price.

7*8 hours customer service support

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Advisory Hotline:0574 27960028

professional pre-sales team is ready to provide you with comprehensive pre-sales service support!

after-sales technical service support

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Advisory Hotline:0574 27960025

professional pre-sales team is ready to provide you with comprehensive pre-sales service support!

Customer Technical Training

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In order to better enable customers to understand and use our products and maximize their effectiveness, our company will provide targeted professional product training and on-site operation training according to the characteristics of the equipment provided.